ABSENTEEISM & LATENESS

Please call or email us at hello@kidstheatreworks.com in advance if your child will be absent from class. Musical Theatre and Acting Programme students should not miss more than 2 classes per term. KIDS THEATRE WORKS! reserve the right to change a students' part should they be absent for more than 2 classes per term. Please ensure your child arrives on time for class.

Credit will not be given for missed classes due to illness or personal commitments. Only one make up class will be offered per student per term. Please see the calendar online for scheduled dates for make up classes. Make up Classes will not be transferred to the following term, nor will they be reimbursed. For reasons for student safety, make up classes can only be taken on the set dates mentioned in the calendar.

CANCELLED CLASSES

In the event of a Public Holiday being declared at short notice by the Government, or a Venue is closed at short notice resulting in classes being cancelled, we regret that we are not able to reschedule classes.

KIDS' THEATRE WORKS! will not cancel or reschedule classes, except in the case of emergencies such as staff illness. Should KIDS' THEATRE WORKS! have to cancel a class, it is our policy to offer a make-up class before the end of the current term of enrolment. In the unlikely event that this is not possible, a credit will be offered. Credits will be applied to your account and will be valid for 12 months from date of issue.

COMMUNICATION

All communication is sent via email and SMS; please keep records up to date on our web portal to ensure that you don't miss important updates. We aim to send out only relevant information relating to upcoming classes, events and student news. To update your information on the portal, click here.

We only use our Social Media pages for updates and photographs of students enjoying our classes. To follow us, please click on the Social Media links at the bottom of the page. When registering with Kids' Theatre Works, ​​you also agree that photographs of ​your child taken during classes​, workshops​ or performances may be used for promotional purposes including but not limited to our website, social media pages and brochures​, unless otherwise specified.​

Late Payments

Payments are due by the first day of class.

Any account remaining unpaid 7 days after the first class attended will incur a 10% surcharge. If the account remains unpaid the student will be automatically taken off the class list and their slots will be offered to waiting list and new students.

Returned cheques will incur a 100AED administration charge.

PERFORMANCES AND OPEN CLASSES

Please see our Calendar for all performances and open class dates.

Parents are not allowed into classes to watch unless specifically invited in by the instructor. Dramatics A, B and C Students do not work towards a structured performance. Parents are invited into an open class close at the end of term to see what students have been working on.

All Acting and Musical Theatre students are expected to take part in our annual showcase at DUCTAC in early March 201​8 in Dubai. FATE Youth Theatre students perform twice a year, in February and June.

No additional charges will be applied for performing in our shows, however Annual Showcase tickets are not included in the course fees. Tickets will be available through the venues only and not through KIDS' THEATRE WORKS! unless communicated otherwise.

REFUNDS, CREDITS & MAKE-UP CLASSES

We regret that KIDS' THEATRE WORKS! do not offer refunds or credit,
except in the following cases:

  • KIDS' THEATRE WORKS! reserves the right to cancel any class with insufficient registration. If we are unable to accommodate your child into another course, a full refund of the term fees will be offered.
  • When a student sustains an injury that does not permit them to participate over an extended period of time a credit will be issued to your account.
  • If a very young, or very shy child is not ready to participate in a class after attending the first three consecutive weeks, we will credit the remaining weeks to your family account. (Notification of withdrawal needs to be communicated within 24 hours of the 3rd attended class for credit to be issued.)

Credits will be applied to your account and will be valid for 12 months from date of issue. Credit will not be given for missed classes due to illness or personal commitments.

Credits can be used for siblings, other classes or camps within the given year.

One make up class will be offered per student per term. Please see the Calendar online for scheduled dates for make-up classes. Make-up classes will not be transferred to the following term, nor will they be reimbursed.

Registration fees are non-refundable.

If for any reason you decide to discontinue your child's classes prior to payment being received, you will be responsible for the registration fee and any balance for classes attended.

STUDENT DROP OFF AND PICK UP

KIDS' THEATRE WORKS! instructors are not responsible for students before or after class. Please drop students off and collect them promptly and ensure adequate supervision in the venue when waiting for a class to begin, or after a class has ended.

In the interest of student safety, all students aged 3-10 must be collected from the studio by a parent or guardian that as been registered with KIDS' THEATRE WORKS!. Please inform KIDS' THEATRE WORKS! if somebody new is picking up your child so we can inform the instructor in advance.

For information on where to drop and pick up your child, please visit the Student Handbook Page

TRIAL CLASSES

We regret that we do not offer trial classes.

With 14 years of experience, we know that Trial classes do not work for very shy or very young children. We understand that joining a Drama programme for the first time can be overwhelming for some. Therefore we offer a period of 3 weeks for these children to ease into and find their comfort level.

If a very young, or very shy child is not ready to participate in a class after attending the first three consecutive weeks, we will issue a credit for the remaining weeks to your family account. This will have a validity of one full year, and can be used for siblings, other classes or Drama camps within the year. Please see above paragraph regarding credits for more details.

We are here to help. If you feel that your child may resist joining one of our programmes, please give us a call, or pop into the office to have a chat with one of our experienced team to discuss how we can help give them confidence to try and support you as a parent.

TRINITY EXAMS

We offer Trinity Exams to selected students in Musical Theatre, Acting and Solo Performance classes. Selected Musical Theatre and Acting students will have the opportunity to take Group Graded examinations. Solo Performance students will be given the opportunity to take Solo Graded Examinations.

Please note that exams can be only be taken by students who have been recommended by their instructor. Kids’ Theatre Works reserves the right to withdraw any student from their examination if the instructor assesses that the student has not prepared sufficiently for the examination. Trinity Examination Fees will not be refunded, nor will a certificate be issued.